Return / Refund Policy

Return / Refund Policy

In the case of defective products and goods mistakes, new products (Returns, replacement, or alternative productsWe will respond to exchange for).We will correspond to the money back if there is no stock of replacement products.

* In the case of defective products

◎ Japan
Only initial defects will be processed.
Please be sure to contact within 3 days after product arrival.

We will contact you from Japan General Reception.
(Please rest assured that the Japanese general reception center will be held in the return processing.)

◎ Other countries
We can not accept basic returns and replacement.
Only initial defects will be compatible.

* In the case of product mistake: Japan's general reception desk will respondPlease contact us by [].

* Hakomall Products have branded side or requested productionIt is an online mall that can be purchased cheaply by delivering to customers directly from Korean wholesalers.
Please note that it will be outside the return claims, etc.

Please note that returned goods can not be handled because the image is different and the size is large.

  • The cooling off system is a system that applies to visiting sales. Cooling-offs in mail order are not required, so please note that our service does not apply to mail order for sale from customer service.
  • Customers under the age of 20 (non-adult) will order after purchasing the consent from the parents. For products that have been purchased, we will assume the consent from the parents.